dek4d Platform Privacy Notice

This page describes what we collect when you use dek4d and how we keep that data protected. We take privacy seriously. Your account credentials, payment information, and betting history are encrypted and stored on secure servers. We do not sell your data to advertisers or third parties. We share information only where the law requires it—for example, anti-money-laundering investigations or court orders.

Our dek4d platform operates across Android and iOS. When you log in, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account, or place a bet on Liga 1 or live blackjack, we collect certain information. This notice explains what, why, and how long we keep it.

By using dek4d, you consent to the collection and use of your data as described below. If you do not agree with our practices, you may request account closure anytime by contacting our support team.

Data We Collect on dek4d

We collect data in three categories:

• Account Information: your email address, password hash, phone number, and the name you provide during registration.
• Identity and Payment Data: when you request a withdrawal, we collect your national ID number, a government-issued ID photo, a selfie, and proof of residence (utility bill or bank statement). We also collect your bank account or e-wallet details for deposit and withdrawal processing.
• Behavioral Data: we log every bet, game round, balance change, login time, device type, IP address, and geographic location (inferred from IP). This data helps us detect fraud, track unusual activity, and settle disputes.

We do not collect: your age (we rely on your representation that you are of legal age), your family information, your employment details, or your browsing history outside dek4d. We do not use cookies to track you across other websites. Our cookies are limited to session management (keeping you logged in) and user preferences (language, theme).

We collect this data automatically when you use our app or website. Some is provided directly by you (email, ID documents). Some is collected via device APIs (IP address, device model, operating system version).

How We Use Your Data on dek4d

We use collected data for the following purposes:

• Account Management: to authenticate you, process deposits and withdrawals, and verify your identity for regulatory compliance.
• Gaming and Settlement: to log your bets, calculate payouts, resolve disputes, and maintain betting history for audit trails.
• Fraud Prevention: to detect suspicious activity (duplicate accounts, rapid-fire deposits, unusual withdrawal patterns) and prevent money laundering.
• Customer Support: to respond to your queries, troubleshoot technical issues, and investigate complaints.
• Legal Compliance: to comply with Indonesian financial regulations, anti-money-laundering laws, and court orders.

We do not use your data for targeted advertising, profiling for credit decisions, or selling to data brokers. We do not cross-reference your dek4d activity with your behaviour on other websites or apps.

Third-Party Processors and Our dek4d Partners

Our dek4d platform relies on third-party processors for specific functions. Your data may be shared with:

• Payment Providers: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet operators, and mobile banking, local payment, online payment, e-wallet banks receive your payment instructions and account details needed to process deposits and withdrawals. They operate under their own privacy policies.
• Cloud Hosting: our servers may sit outside Indonesia (in Singapore or other Southeast Asian data centres). Your data is encrypted before transmission, so the hosting provider cannot read it.
• Email and SMS Providers: we use third-party services to send account notifications, password resets, and support responses. Your email and phone number are shared only for these purposes.
• Compliance and KYC: identity verification may be outsourced to certified KYC providers who check your national ID against government databases. These providers are contractually bound to delete your documents after verification or within 30 days, whichever is sooner.

We do not allow processors to use your data for their own purposes. All processor contracts include strict confidentiality and data-protection clauses.

Data Retention on dek4d

We keep your account information (email, username, hashed password) as long as your account is active. If you close your account, we retain anonymized betting history and balance records for seven years to comply with Indonesian financial-record regulations. We then delete or permanently anonymize all personally identifiable information.

Identity documents (ID scans, selfies, proof of residence) are deleted within 30 days of successful verification. However, if a withdrawal is under dispute or flagged by compliance, we may retain documents for up to two years for investigation purposes.

Behavioral data (login logs, IP addresses, device info) is retained for one year. After one year, we keep only aggregated, anonymized statistics (e.g., "50 active accounts on this date in Jakarta region") for system analysis.

Your Rights Under Our dek4d Privacy Policy

You have the right to:

• Access Your Data: request a copy of all data we hold about you. Submit a request via our in-app support chat, and we will provide a full data export within 14 days.
• Correct Inaccuracies: if your email, phone, or stored name is incorrect, update it in your dek4d account settings or contact support.
• Request Deletion: upon account closure, we delete your active profile immediately. However, we retain anonymized historical data for regulatory compliance (seven years per Indonesian law).
• Withdraw Consent: you can opt out of non-essential communications (marketing emails, promotional notifications) anytime via your account preferences. Transactional emails (deposit confirmations, withdrawal notifications) cannot be disabled, as they are required for account security.

To exercise any of these rights, contact our support team via the in-app chat or email support. We respond to requests within 14 days.

We do not discriminate against you for exercising these rights. Opting out of marketing will not affect your ability to use dek4d or place bets.

Cookies and Tracking on dek4d

Our dek4d app uses cookies and similar tracking technologies only for:

• Session Management: to keep you logged in across app sessions.
• User Preferences: to remember your language choice, theme (dark/light mode), and display settings.
• Security: to detect and prevent unauthorized access (e.g., detecting login from a new device).

We do not use cookies for cross-site tracking, behavioral advertising, or profiling. We do not share cookie data with advertising networks or data brokers.

You can clear cookies anytime by logging out and clearing your app cache. This will sign you out and reset your preferences to defaults.

Data Breaches and Security on dek4d

We maintain high-security standards: 256-bit AES encryption for stored data, TLS 1.3 for data in transit, and multi-factor authentication for account access. However, no system is non-specific info secure. If we discover a breach affecting your dek4d account, we will notify you via email and in-app notification within 48 hours, describe what was compromised, and outline steps you should take (e.g., change your password).

You are responsible for keeping your password confidential and logging out when using shared devices. If you suspect unauthorized access, contact our support team immediately.

Changes to Our dek4d Privacy Policy

We may update this policy to reflect changes in our data practices or legal requirements. We will notify you of material changes via email and in-app notification at least 30 days before they take effect. Continued use of dek4d after the notification period constitutes your acceptance of the updated policy.

For questions about this privacy policy, contact our support team. We are available in English during business hours (typically 9 AM–11 PM Jakarta time) via in-app chat.